Samaritan Technologies, (“Samaritan” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s Web sites (“Visitors”). This Privacy Statement describes Samaritan’s privacy practices in relation to the use of the Company’s Web sites and the related applications and services offered by Samaritan (the “Services”).
1. Web sites covered
This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including: https://www.samaritan.com and https://support.samaritan.com (collectively referred to as “Samaritan’s Web sites” or “the Company’s Web sites”).
Samaritan’s Web sites may contain links to other Web sites. The information practices or the content of such other Web sites is governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
2. Information collected
When expressing an interest in obtaining additional information about the Services or registering to use the Services, Samaritan requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When licensing the Services, Samaritan may require you to provide the Company with billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). Samaritan may also ask you to provide additional information, such as support or procurement contacts (“Additional Information”). Required Contact Information, Billing Information, and Additional Information about Customers are referred to collectively as “Data About Samaritan Customers”.
As you navigate the Company’s Web sites, Samaritan may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked).
3. Use of information collected
The Company uses Data About Samaritan Customers to perform the services requested. For example, if you fill out a “Request Demo” Web form, the Company will use the information provided to contact you about your interest in the Services.
The Company may also use Data About Samaritan Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.
Samaritan uses Web Site Navigational Information to operate and improve the Company’s Web sites.
4. Web Site Navigational Information
Cookies, Analytics and IP Addresses
Samaritan uses commonly-used information-gathering tools, such as cookies and analytics, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information used on the Company’s Web sites and how this information may be used.
The following sets out how Samaritan uses different categories of cookies and your options for managing cookies’ settings:
Type of Cookies Description Managing Settings
Required cookies enable you to navigate the Company’s Web sites and use its features, such as accessing secure areas of the Web sites and using Samaritan Services.
Because required cookies are essential to operate the Company’s Web sites and the Services, there is no option to opt out of these cookies.
Targeting or Advertising cookies
When you visit Samaritan’s Web sites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, Samaritan uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites.
When you visit Samaritan’s Web sites, Samaritan may collect information about the Internet Browser that you use in order to best prioritize the browser support we offer.
Samaritan does not authorize the collection of personal information by third parties through advertising technologies deployed on the Company’s Web sites, nor do we share personal information with any third parties collected from the Company’s Web sites. Section 4 of this Privacy Statement, Web Site Navigational Information, specifically addresses the information we collect through cookies.
Samaritan reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
5. Electronic Newsletters and Communications Preferences
Samaritan sends electronic email newsletters to Visitors and Customers who provide contact information. You may manage your receipt of the email newsletters by emailing a request to firstname.lastname@example.org or contacting us at (801) 328-3972 x4 or (888) 904-6060 x 4.
6. Correcting and updating your information
Customers may update or change their contact information by calling (801) 328-3972 x4 or (888) 904-6060 x 4. To update Billing Information please email billing@Samaritan or call (801) 328-3972 x5 or (888) 904-6060 x 5. Requests to change, or delete your information will be processed within 2 business days.
7. Customer Data
Samaritan Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). Samaritan will not review, share, distribute, or reference any such Customer Data except as provided in Samaritan’s Subscription and Services Agreement with the customer, or as may be required by law. Additional information about the Company’s privacy and security practices with respect to Customer Data is available here.
Samaritan uses robust security measures to protect Data About Samaritan. Because the Company uses the Services to maintain Data About Samaritan Customers, this information, which is stored in the Services, is secured in the same manner as described here.
9. Mobile applications
Without limiting the generality of this Privacy Statement, in addition to information gathered through its Web sites or submitted to its Services, Samaritan may obtain information through applications (“Mobile Applications”) that Customers or their authorized individuals (“Users”) download to, and run on, their mobile devices (“Devices”). Mobile Applications provided by Samaritan may obtain information from, or access data stored on, Users’ Devices to provide services related to the relevant Mobile Application. For example, a Mobile Application may: access a camera on a User’s Device to enable the User to upload photographs to the Services; access the call history on a User’s Device to enable the User to upload that information to the Services; to allow the User to sync contact information between the information that is stored on the User’s Device and the information that is submitted to the Services. Information obtained to provide Mobile Application services may include information obtained in preparation for anticipated updates to those services. Mobile Applications may transmit information to and from Devices to provide the Mobile Application services.
Mobile Applications may provide Samaritan with information related to Users’ use of the Mobile Application services, information regarding Users’ computer systems, and information regarding Users’ interaction with Mobile Applications, which Samaritan may use to provide and improve the Mobile Application services. For example, all actions taken in a Mobile Application may be logged, along with associated information (such as the time of day when each action was taken).
Customers may configure Samaritan Mobile Application services, and the information accessed or obtained by the Mobile Application on a User’s Device may be affected by the Customer’s configuration. In addition, if a Customer purchases more than one Service from Samaritan and its affiliates, a Mobile Application may be designed to interoperate with those Services; for instance, to provide a User with access to information from any or all of those Services or to provide information from a User’s Device to any or all of those Services. Information accessed or obtained by the Mobile Application on a User’s Device may be accessible to the Customer and its organization, depending on the intended functionality of the Mobile Application.
Notices and contractual terms related to a particular Mobile Application may be found in the relevant terms of service for that application. The Company encourages you to review relevant terms of service related to any Mobile Applications you download, install, use, or otherwise interact with to understand that Mobile Application’s information practices. The Mobile Application’s access to information through a User’s Device does not cause that information to be “Customer Data” under Samaritan’s Subscription And Services Agreement with the Customer or under this Privacy Statement, except as follows: To the extent that a User uses a Mobile Application to submit electronic data and information to a Customer account on our Services pursuant to the Customer’s Subscription and Services Agreement with Samaritan (or a similar agreement that governs the Customer’s subscription(s) to Samaritan’s Services), that information constitutes “Customer Data” as defined in such agreement, and the provisions of that agreement with respect to privacy and security of such data will apply. Additional information about the Company’s privacy and security practices with respect to Customer Data is available here.
10. Changes to this Privacy Statement
Samaritan reserves the right to change this Privacy Statement. Samaritan will provide notification of the material changes to this Privacy Statement through the Company’s Web sites.
11. Contacting us
Questions regarding this Privacy Statement or the information practices of the Company’s Web sites should be emailed to email@example.com.