Samaritan follows a step-by-step design and documentation process that is governed by an interactive “Master Project Plan”. This plan is created collaboratively during the design process and then reviewed in weekly conference calls with all team members.
The first step we will take when building your ideal system is to help you gather and document your requirements. Samaritan staff will demonstrate how similar customers have done things but ultimately we need you to document every detail of your vision.
Your requirements will help Samaritan recommend the ideal system architecture. This will include how data flows between our products and your users. We also want to understand your communication strategy, on-boarding policies, criminal background requirements, trainings, certifications and also pre-requisites that you may utilize in support of your volunteer programs.
Your representatives will work with Samaritan to document their vision in a “Business Requirement Document” or similar document that everyone can agree upon. Samaritan also uses the “Smartsheet” interactive project management system so that everyone can collaborate on the design and implementation of your new system.
During this phase you will work with one of our Client Services teams who will be implementing your system as designed and documented.
Training and Testing
Before your new system goes live we will put it through a rigorous testing process so you can have confidence that your new recruiting and coordination system is working. Depending on the level of sophistication of your system and your organization, this phase may involve a large group of potential users.
Finally, after all the documentation, design, configuration and testing has been completed we will set a launch date together.
The entire process typically takes 12-15 weeks.