Meet Samaritan’s Support Team

For over three years, Satina Smith and Mike Wolfe have led the Support Team at Samaritan. They are the voice of Samaritan for many of our clients.

The goal of the Support Team of Samaritan Technologies is to acknowledge all requests from users of the volunteer management software within the first hour of receipt, and to resolve the issue in less than 24 hours. The most common requests are:

    1. System change
    2. Instruction in order to maximize use of systems features
    3. Reporting “bugs” in the system

Satina has worked for Samaritan for 3 ½ years. She brings more than 10 years of experience working with nonprofits, which enables her to better understand the needs of Samaritan’s varied clients. She earned a Masters in Communication from the University of Utah. Although she is a Utah native, Satina has lived and worked in Texas, New Jersey, and Washington.

Mike recently celebrated his 5 year anniversary at Samaritan. He is an Army brat, and he lived in Germany, Alabama, Louisiana, and Washington while he was growing up. He studied Natural Sciences post high school. Mike has been a web designer for over 10 years. Mike and his Australian Shepherd Little Bear can be found hiking all over the Wasatch Front.