AHVRP Conference

AHVRP Conference Compliance and Technology Presentation and Dinner

5:30 – 7:30 pm, Saturday, 29 September 2018 at the AHVRP conference hotel

Open to directors, managers, coordinators and assistants of volunteer services who are attending the 50th Annual AHVRP conference.

Cost: Free, but an invitation is required. Click here to request an invitation

From Paper to Portal: Using technology to create compliance standards within your volunteer program

Come join us for dinner and listen to Wendy Reese & Kathleen Grusenski of UCSF Health along with Nidia Medina and Andrea Benard of Lucile Packard Children’s Hospital Stanford share their journey of transforming their “drowning” programs by using process improvement, strategy, and technology to become “world class” volunteer programs. They will discuss how they created a new standard of managing volunteers to comply with hospital and Joint Commission regulations. Another special feature showcases the power of peer networking between the hospitals.

Please request an invitation so that we may reserve a seat and meal for you.


Wendy J. Reese, CAVS

Director, UCSF Volunteer & Guest Services

Wendy is a CAVS certified visionary leader who knows how to lead a team(s)for the greatest impact. She currently serves at the premiere UCSF Health system, which is currently #1 in the state of California, the BEST in the West, and #6 in the United States.

Wendy is a multiplier and coach of talented professionals, with her personal desire being “To fill the World with Leaders Worth Following.” With more than 20 years of professional experience, she is a consensus-builder, strategic visionary, and effective leader with successful outcomes. She has led organizations through periods of growth and change by building cohesive teams which are mission-driven and outcome oriented. An excellent communicator and skilled presenter, Wendy’s public speaking style utilizes a collaborative/coaching mentor leadership flair which she implements while leading by example.

Kathleen Grusenski, M.S.Ed

Project Manager, Volunteer & Guest Services, UCSF Health Experience

A New Jersey native, Kathleen’s career has taken her across the country, including several years of volunteer and program management in the Midwest. She is a former House Manager at the Ronald McDonald House Charities of Eastern Wisconsin, and is dedicated to creating an exceptional experience for UCSF volunteers. She received her Master’s from Northern Illinois University.

Kathleen is passionate about dancing and traveling, and enjoys exploring the Bay Area with her partner and Australian Cattle Dog, Listo. When not at UCSF, you can catch her teaching dance classes at ODC Dance/Rhythm and Motion in San Francisco’s Mission District.

Nidia Medina

Program Coordinator, Volunteer Services, Lucile Packard Children’s Hospital Stanford

For over 12 years, Nidia has provided support to patients, families and staff at Lucile Packard Children’s Hospital. Prior to joining Volunteer Services, Nidia worked as an admitting Representative, and Hospitality Liaison proving excellent customer service to patients and families. As a program coordinator for Volunteer Services, Nidia manages the human resource functions for Volunteer Services, including recruitment, screening, and placement of Volunteers. She also assists to ensure compliance with the TJC, California State and other regulatory agencies. Nidia collaborates with Stanford Hospital, School of Medicine and Auxiliary volunteer programs to ensure appropriate consistency for volunteers.

Andrea Benard

Program Coordinator, Volunteer Services, Lucile Packard Children’s Hospital Stanford

A graduate of San Francisco State University, Andrea has worked with volunteers for several years. She joined the small but mighty Lucile Packard Children’s (LPCH) Volunteer Services team May 2017 where her current focus is streamlining the process of screening, recruiting and placing the volunteers who are integral to the “Extraordinary Care” part of the LPCH mission statement. She works on maintaining the volunteer database to keep the volunteers compliant and constantly moving forward in the onboarding process. Andrea’s favorite part of the job is meeting the volunteers who find time in their busy lives to contribute to the well-being of the patients, visitors and staff.

Request an invitation